Shipping and payment
Accepted means of payment and delivery restrictions
Version as of 6 August 2024
Shipping conditions
Standard (DE)
Hermes, delivery time 1-4 days ✅
Liability up to 500 €, Shipment tracking.
Delivery is within Germany:
Germany - mainland, German islands
International (EU)
Hermes, delivery time 2-6 days ✅
Liability up to 500 €, Shipment tracking.
Delivery outside Germany (EU and third countries):
Austria, Belgium, Bulgaria, Croatia, Czech Republic, Denmark, Estonia, Finland, Hungary, Latvia, Lithuania, Luxembourg, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Sweden, France, Italy, Spain (Balearic Islands 07000-7999), Monaco
International (CH & FL)
Post/DHL, delivery time 2-6 days ✅
Delivery outside Germany (CH and FL):
Principality of Liechtenstein and Switzerland
International (Isles) max. 2 kg uninsured - without tracking
Post/DHL, delivery time 1-2 weeks ✅
Maximum 2 kg, approx. 1.75 kg content.
Without insurance, without shipment tracking.
Delivery outside Germany (Isles):
Denmark (Faroe Islands), Finland (Åland), Ireland, Italy (Livigno 23030, San Marino, Vatican City), Spain (Ceuta 51000-51999, Spain (Canary Islands 35000-35999 (Gran Canaria, Fuerteventura, Lanzarote)), Spain (Canary Islands 38000-38999 (El Hierro, La Gomera, La Palma, Tenerife)), Portugal (Madeira 9000-9400, Azores 9500-9980), Great Britain, Isle of Man and Northern Ireland, Crown dependencies (Jersey & Guernsey with Alderney, Herm, Jethou and Sark)
International (Isles) max. 2 kg + Insurance + Tracking
Post/DHL, delivery time 1-2 weeks ✅
Maximum 2 kg, approx. 1.75 kg content.
Insurance up to 50 €, Shipment tracking.
Delivery outside Germany (Isles):
Denmark (Faroe Islands), Finland (Åland), Ireland, Italy (Livigno 23030, San Marino, Vatican City), Spain (Ceuta 51000-51999, Spain (Canary Islands 35000-35999 (Gran Canaria, Fuerteventura, Lanzarote)), Spain (Canary Islands 38000-38999 (El Hierro, La Gomera, La Palma, Tenerife)), Portugal (Madeira 9000-9400, Azores 9500-9980), Great Britain, Isle of Man and Northern Ireland, Crown dependencies (Jersey & Guernsey with Alderney, Herm, Jethou and Sark)
International (Isles)
Post/DHL, delivery time 1-2 weeks ✅
Insurance up to 500 €, Shipment tracking.
Delivery outside Germany (Isles):
Denmark (Faroe Islands), Finland (Åland), Ireland, Italy (Livigno 23030, San Marino, Vatican City), Spain (Ceuta 51000-51999, Spain (Canary Islands 35000-35999 (Gran Canaria, Fuerteventura, Lanzarote)), Spain (Canary Islands 38000-38999 (El Hierro, La Gomera, La Palma, Tenerife)), Portugal (Madeira 9000-9400, Azores 9500-9980), Great Britain, Isle of Man and Northern Ireland, Crown dependencies (Jersey & Guernsey with Alderney, Herm, Jethou and Sark)
International (USA) max. 2 kg uninsured - without tracking
Post/DHL, delivery time 10-15 days ✅
Maximum 2 kg, approx. 1.75 kg content,
Without insurance, without shipment tracking.
Please note that other charges and customs fees may apply.
Delivery outside Germany (USA):
United States of America
International (USA) max. 2 kg + Insurance + Tracking
Post/DHL, delivery time 10-15 days ✅
Maximum 2 kg, approx. 1.75 kg content,
Insurance up to 50 €, Shipment tracking.
Please note that other charges and customs fees may apply.
Delivery outside Germany (USA):
United States of America
International (USA)
Post/DHL, delivery time 10-15 days ✅
Maximum 5 kg, approx. 4.5 kg content,
Insurance up to 500 €, Shipment tracking.
Please note that other charges and customs fees may apply.
Delivery outside Germany (USA):
United States of America
Shipping costs
including legal value added tax
Shipping by weight
Shipping by weight only applies to heavier items. Namely these are Napro Organic Food 1 kg, Aion A Healing Rock Powder 1 kg, Fil Galacum Human liquid 1000 ml and 5 times or more Fil Galacum Human liquid 200 ml, Galacum Dry Dog Food 5 kg, as well as Ölmühle Solling Organic Cocosoil Naturland Fair. And Emma Kunz Monographs.
Heavier items can be ordered individually for Germany in packages 1 kg to 31 kg and outside Germany (EU and third countries) in packages 1 kg to 24.5 kg. For International (Isles) Madeira, Azores, Ireland, Great Britain, Isle of Man and Northern Ireland in parcels up to 31 kg, for Canary Islands, San Marino and Livigno up to 29.5 kg. Åland, Ceuta, Faroe Islands and Vatican City in parcels up to 19.5 kg. For International (USA) up to 4.5 kg.
Shipping by weight
Shipping by weight only applies to heavier items. Namely this is Aion A Healing Rock Powder 1 kg. And Emma Kunz Monographs.
Aion A Healing Rock Powder can be ordered individually for Germany in packages 1 kg to 31 kg and outside Germany (EU and third countries) in packages 1 kg to 24.5 kg. For International (Isles) Madeira, Azores, Ireland, Great Britain, Isle of Man and Northern Ireland in parcels up to 31 kg, for Canary Islands, San Marino and Livigno up to 29.5 kg. Åland, Ceuta, Faroe Islands and Vatican City in parcels up to 19.5 kg. For International (USA) up to 4.5 kg.
Poster shipping
Posters can be ordered separately.
A poster package always contains 1 to 4 posters for shipping purposes. The posters are insured and labelled with a track code.
You will receive large 70 cm x 100 cm and 40 cm x 40 cm posters in a solid built extra package. In one extra package fit 1 to 4 posters of different size. The price is within Germany 13€ and outside Germany (EU and third countries) €24.50. For International (Islands) Madeira, Azores and Ireland it is 22€, for Åland, Ceuta, Faroe Islands, Canary Islands, Livigno, San Marino and Vatican City this is €35.50. For International (USA) it is €49.98 and International Great Britain €34.50 with Isle of Man and Northern Ireland. For Crown dependencies Jersey & Guernsey with Alderney, Herm, Jethou and Sark €37.50
Standard (DE)
Deliveries within Germany:
| Customer type | Minimum order value | Postage |
| Final customer | 0 € | 6.10 €1 |
| Therapist | 140 € | 5.30 € |
| Stockist | 90 € | 5.30 € |
For orientation, you see as a therapist and stockist the domestic postage in gross under trustful observance of the minimum order value in net.
1 For final customers within Germany: Free shipping for orders over 140 €.
Standard (DE) by weight
Deliveries within Germany:
| Weight kg | Postage |
| 1 to 5 kg | 6.10 € |
| 6 to 31 kg | 13.90 € |
| Each 31 kg | 13.90 € |
Standard (DE) Poster shipping
Deliveries within Germany:
| Number of poster | postage |
| 1 to 4 pieces | 13 € |
International (EU)
Deliveries outside Germany:
| Customer type | Minimum order value | Postage |
| Final customer | 0 € | 13.90 € |
| Therapist | 140 € | 16.54 € |
| Stockist | 90 € | 28.44 €2 |
For orientation, you see as a therapist and stockist the international postage in gross under trustful observance of the minimum order value in net.
2 For stockists outside Germany: From 250 € shipping costs gross 16.54 €.
International (EU) by weight
Deliveries outside Germany:
| Weight kg | Postage |
| 1 to 24.5 kg | 13.90 € |
| Each 24.5 kg | 13.90 € |
International (EU) Poster shipping
Deliveries outside Germany:
| Number of poster | Postage |
| 1 to 4 pieces | 24.50 € |
International (CH & FL)
Deliveries outside Germany:
| Customer type | Minimum order value | Postage |
| Final customer3 | 0 € | 19.90 € |
| Therapist3 | no shipping | - |
| Stockist3 | no shipping | - |
3 We will be happy to inform you by telephone about distribution within Switzerland and Liechtenstein for specialised trade or heavier items. No Poster Shipping.
International (Isles) uninsured + without tracking
Deliveries outside Germany:
Maximum 2 kg, approx. 1.75 kg content.
Without insurance, without shipment tracking.
| Åland Ceuta Faroe Islands |
Livigno Canary Islands San Marino |
Madeira Azores Ireland |
Great Britain Isle of Man Northern Ireland. |
Crown dependencies Jersey Guernsey |
|
| 2 kg | 22.50 € | 22.50 € | 13 € | 19.50 € | 22.50 € |
International (Isles) + Insurance + Tracking
Deliveries outside Germany:
Maximum 2 kg, approx. 1.75 kg content.
Insurance up to 50 €, Shipment tracking.
| Åland Ceuta Faroe Islands |
Livigno Canary Islands San Marino |
Madeira Azores Ireland |
Great Britain Isle of Man Northern Ireland. |
Crown dependencies Jersey Guernsey |
|
| 2 kg | 27.50 € | 27.50 € | 18 € | 24.50 € | 27.50 € |
International (Isles)
Deliveries outside Germany:
Insurance up to 500 €, Shipment tracking.
| Åland Ceuta Faroe Islands |
Livigno Canary Islands San Marino |
Madeira Azores Ireland |
Great Britain Isle of Man Northern Ireland. |
Crown dependencies Jersey Guernsey |
|
| 2 kg | - | - | 17 € | - | - |
| 5 kg | 35.50 € | 35.50 € | 22 € | 32.50 € | 35.50 € |
| 10 kg | 43.50 € | 43.50 € | 27 € | 40.50 € | 43.50 € |
| 19.5 kg | 58.50 € | 58.50 € | 38 € | 54.50 € | 58.50 € |
| 29.5 kg | - | 73.50 | - | - | - |
| 31 kg | - | - | 51 € | 68.50 € | - |
International (Isles) Poster shippping
Deliveries outside Germany:
Insurance up to 500 €, Shipment tracking.
| Posters | Åland Ceuta Faroe Islands |
Livigno Canary Islands San Marino |
Madeira Azores |
Great Britain Isle of Man Northern Ireland |
Crown dependencies Jersey Guernsey |
| 1-4 pcs | 35.50 € | 35.50 € | 22 € | 34.50 € | 37.50 € |
International (USA) uninsured + without tracking
Deliveries outside Germany:
Maximum 2 kg,
approx. 1.75 kg content.
Without insurance,
without shipment tracking.
| Weight kg | Postage |
| 2 kg | 22.50 € |
International (USA) + Insurance + Tracking
Deliveries outside Germany:
Maximum 2 kg,
approx. 1.75 kg content.
Insurance up to 50 €,
Shipment tracking.
| Weight kg | Postage |
| 2 kg | 27.50 € |
International (USA)
Deliveries outside Germany:
Postage per insured shopping cart value.
| Weight | 500 € | 750 € |
| 4.5 kg | 47.99 € | 64.99 € |
| 9.5 kg | 77.99 € | 94.99 € |
International (USA) Poster shipping
Deliveries outside Germany:
| Number of posters | Postage |
| 1 to 4 pieces | 49.98 € |
International flat rate (CH and FL)
We calculate the shipping costs outside Germany International (CH and FL) as a flat rate as follows:
Principality of Liechtenstein and Switzerland: 19,90 € (tax-free, no free shipping limit).
Delivery periods
- Unless otherwise stated in the respective offer, the goods will be delivered in Germany within 4 days, for deliveries outside Germany within 6 days after conclusion of the contract (in case of agreed advance payment after the date of your payment instruction). For deliveries abroad to islands, delivery takes place within 3 weeks. For deliveries abroad to the USA, delivery takes place within 15 days.
- Please note that there is no delivery on Sundays and public holidays.
- If you have ordered items with different delivery times, we will send the goods in one shipment, unless we have made different agreements with you. In this case, the delivery time is determined by the item with the longest delivery time that you have ordered.
Delivery restrictions
- The goods offered in the online shop are only valid as long as they are published on the website and are in stock.
- We do not deliver to post office boxes and post offices.
Our partner Hermes does not deliver to the following EU territories and overseas territories:
Denmark (Greenland, Faroe Islands), Finland (Åland), France (overseas territories), Ireland, Italy (Livigno, Vatican City, San Marino), Netherlands (overseas territories), Portugal (Azores, Madeira), Spain (Ceuta, El Hierro, Fuerteventura, Gran Canaria, La Gomera, Lanzarote, La Palma, Melilla, Tenerife), United Kingdom and Crown dependencies.
Further international restrictions
Freight forwarders work with local shipping service providers for international shipping. Some of these shipping service providers do not offer notification by email or telephone. In addition, the recipient's contact details must not appear on the shipping label.
This currently applies to the following countries for Hermes:
Bulgaria, Estonia, Italy, Croatia, Latvia, Lithuania, Poland, Slovakia, Slovenia, Czech Republic, Hungary
Payment
For deliveries within Germany you have the following payment options:
- Prepayment by bank transfer
- Payment by invoice
For deliveries abroad you have the following payment options:
- Prepayment by bank transfer
Terms of payment
Orders via our mail-order business can be paid by prepayment. New customers always order in advance. For domestic customers, this can confidently change to invoice. Foreign orders are always on prepayment by bank transfer.
The invoice amount is to be settled within 10 days when paying by invoice.
Our bank details are:
Bank Name: Sparkasse Hochrhein
Account Holder: Sabine Plewnia
IBAN: DE06684522900077036499
BIC: SKHRDE6WXXX
Some banks require an address, our address is:
Sabine Plewnia
Zechenwihlstraße 15
79730 Murg
Germany
Further details on payment
If the customer pays by invoice, the invoice will always contain a due date of 10 days. The customer shall pay the invoice amount after receipt of the goods and the invoice by bank transfer to our bank account.
Please note, we take the liberty of reminding you of your payment with a reminder email.
Additionally, please note that the QR code appears only once for security reasons.
We are happy to assist you with any questions regarding payment and shipping::
Monday to Friday, 9 a.m. to 5 p.m.
Phone: +49 7763 7043817
