Shipping and payment
Accepted means of payment and delivery restrictions
Version as of 27 August 2025
Shipping conditions
Name of the shipping method
Standard (DE)
Hermes, delivery time 1-4 days ✅
Liability up to €500, Shipment tracking.
Delivery is within Germany:
Germany - mainland, German islands
Name of the shipping method
International (EU)
Hermes, delivery time 2-6 days ✅
Liability up to €500, Shipment tracking.
Delivery outside Germany (EU and third countries):
Austria, Belgium, Bulgaria, Croatia, Czech Republic, Denmark, Estonia, Finland, Hungary, Latvia, Lithuania, Luxembourg, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Sweden, France, Italy, Spain (Balearic Islands 07000-7999), Monaco
Name of the shipping method
Waiting for shipping costs (worldwide)
Post/DHL, delivery time 1-2 weeks ✅
Maximum 5.5 kg, approx. 5 kg content, per package.
Liability up to €500, Shipment tracking.
Maximum goods value €1,000 per shipment.
Please note that other charges, import duties, import fees and taxes may apply.
Procedure
You place your order with the shipping method ‘Waiting for shipping costs (worldwide)’.
You will receive this information email shortly afterwards.
The shipping price will be communicated to you at a later date with the order confirmation.
Larger orders and bulk orders are usually divided into packages of 5 kg or 10 kg.
You pay in advance after you have received the order confirmation.
Individual calculation
Best possible shipping costs at daily rates.
Higher insurance or express delivery available on request.
Please contact us for large orders if you require higher insurance or, if possible, express delivery.
Please note that shipments to certain countries, as well as individual islands, Great Britain, Taiwan or the USA, incur high shipping costs.
All shipments in one order may not exceed a goods value of €1000. Without shipping costs.
Delivery outside Germany (worldwide):
Worldwide, islands, overseas territories, EU overseas territories
Denmark (Faroe Islands), Finland (Åland), Ireland, Great Britain, Isle of Man and Northern Ireland, Crown dependencies (Jersey & Guernsey with Alderney, Herm, Jethou and Sark), Italy (Livigno 23030, San Marino, Vatican City), Principality of Liechtenstein, Spain (Ceuta 51000-51999, Spain (Canary Islands 35000-35999 (Gran Canaria, Fuerteventura, Lanzarote)), Spain (Canary Islands 38000-38999 (El Hierro, La Gomera, La Palma, Tenerife)), Switzerland Portugal (Madeira 9000-9400, Azores 9500-9980), Taiwan, United States of America (USA)
Other countries, islands and overseas territories available on request.
Shipping costs
including legal value added tax
Charges, import duties, import fees and taxes
In accordance with applicable legislation, all prices displayed include statutory value added tax in Germany. The prices listed on individual product pages may not include all applicable taxes, depending on the destination country. If an order is shipped to a non-EU country, worldwide, islands, overseas territories or EU overseas territories charges, import duties, import fees and taxes may apply, which will be levied upon delivery. As a customer, you are responsible for paying these import fees. Import fees are usually based on the price, weight, dimensions, product category and country of origin of the item, as well as local taxes, customs duties and additional administrative fees. However, as fees vary from country to country, Sabine of Plewnia Naturprodukte recommends that you contact your local customs office for further information.
Shipping conditions
Name of the shipping method
Waiting for shipping costs (worldwide)
Post/DHL, delivery time 1-2 weeks ✅
Maximum 5.5 kg, approx. 5 kg content, per package.
Liability up to €500, Shipment tracking.
Maximum goods value €1,000 per shipment.
Please note that other charges, import duties, import fees and taxes may apply.
Procedure
You place your order with the shipping method ‘Waiting for shipping costs (worldwide)’.
You will receive this information email shortly afterwards.
The shipping price will be communicated to you at a later date with the order confirmation.
Larger orders and bulk orders are usually divided into packages of 5 kg or 10 kg.
You pay in advance after you have received the order confirmation.
Individual calculation
Best possible shipping costs at daily rates.
Higher insurance or express delivery available on request.
Please contact us for large orders if you require higher insurance or, if possible, express delivery.
Please note that shipments to the United States of America (USA) may incur high shipping costs.
All shipments in one order may not exceed a goods value of €1000. Without shipping costs.
Delivery outside Germany (worldwide):
United States of America (USA)
Shipping costs
including legal value added tax
Charges, import duties, import fees and taxes
In accordance with applicable legislation, all prices displayed include statutory value added tax in Germany. The prices listed on individual product pages may not include all applicable taxes, depending on the destination country. If an order is shipped to a non-EU country, worldwide, islands, overseas territories or EU overseas territories charges, import duties, import fees and taxes may apply, which will be levied upon delivery. As a customer, you are responsible for paying these import fees. Import fees are usually based on the price, weight, dimensions, product category and country of origin of the item, as well as local taxes, customs duties and additional administrative fees. However, as fees vary from country to country, Sabine of Plewnia Naturprodukte recommends that you contact your local customs office for further information.
Explanation
Shipping by weight
Shipping by weight only applies to heavier items. Namely these are Napro Organic Food 1 kg, Aion A Healing Rock Powder 1 kg, Fil Galacum Human liquid 1000 ml and 5 times or more Fil Galacum Human liquid 200 ml, Galacum Dry Dog Food 5 kg, as well as Ölmühle Solling Organic Cocosoil Naturland Fair.
Heavier items can be ordered individually in packages weighing between 1 kg and 10 kg.
Contents:
Larger orders and bulk orders are usually divided into packages weighing 5 kg or 10 kg.
Maximum weight:
Larger orders and bulk orders are usually divided into packages with a maximum weight of 5.5 kg or 10.5 kg including packaging.
Explanation
Shipping by weight
Shipping by weight only applies to heavier items. Namely this are Aion A Healing Rock Powder 1 kg.
Heavier items can be ordered individually in packages weighing between 1 kg and 10 kg.
Contents:
Larger orders and bulk orders are usually divided into packages weighing 5 kg or 10 kg.
Maximum weight:
Larger orders and bulk orders are usually divided into packages with a maximum weight of 5.5 kg or 10.5 kg including packaging.
Explanation
Poster shipping
Posters can be ordered separately.
A poster package always contains 1 to 4 posters for shipping purposes. Liability up to €500 and tracking code.
You will receive small posters measuring 40 cm x 40 cm and large posters measuring 70 cm x 100 cm in a sturdy extra package. One extra package can hold 1 to 4 posters of different sizes.
The price for Germany is €13.
Explanation
Letter shipping
Extra packages can be ordered in letter format in an independent order.
Items with a maximum weight of 0.9 kg can be sent in an extra parcel in letter format. The items are shipped without liability and without detailed tracking. Instead, basic tracking is available.
The Emma Kunz articles ‘Innovative drawing method’, the ‘Colouring book’, ballpoint pens, glass coasters, keyrings and postcards are currently available by mail order. The price for Germany is €2.55.
Explanation
Book shipping
Extra packages can be ordered for books in a separate order.
An extra package can hold 1 to 4 books. For shipping reasons, these are "Emma Kunz Monografie - German version" und "Emma Kunz Monograph - English Version".
Other Emma Kunz items can also be ordered and included at this time: the book ‘Neuartige Zeichnungsmethode’ (New Drawing Method), the ‘Colouring Book’, ballpoint pens, glass coasters, postcards and key rings. The items are insured and can be tracked.
The price for the Germany is €6.10.
Explanation
Shipping to Switzerland and the Principality of Liechtenstein
There is no minimum order value for end customers. No shipping to therapists and specialist retailers. We will be happy to provide you with information by telephone about distribution within Switzerland and the Principality of Liechtenstein for specialist retailers or heavier items. No poster shipping. Shipping is carried out from Germany via Post/DHL.
Name of the shipping method
Standard (DE)
Liability up to €500, shipment tracking.
Name of shipping service provider: Hermes
Deliveries within Germany:
| Customer type | Minimum order value | Postage |
| Final customer | €0 | €6.101 |
| Therapist | €140 | €5.30 |
| Stockist | €90 | €5.30 |
For orientation, you see as a therapist and stockist the domestic postage in gross under trustful observance of the minimum order value in net.
1 For final customers within Germany: Free shipping for orders over €140. Excluded are heavier items (shipping by weight), posters (poster shipping) and books (book shipping).
Explanation
Standard (DE) by weight
Liability up to €500, shipment tracking.
Name of shipping service provider: Hermes
Deliveries within Germany:
| Weight kg per content | Postage |
| 1 to 5 kg | €6.10 |
| 6 to 10 kg | €13.90 |
| Each 10 kg | €13.90 |
Name of the shipping method
Standard (DE) Poster shipping
Liability up to €500, shipment tracking.
Name of shipping service provider: Hermes
Deliveries within Germany:
| Number of poster | postage |
| 1 to 4 pieces | €13 |
Name of the shipping method
Standard (DE) Letter shipping
Maximum 1 kg, approx. 0.9 kg content.
No liability, basic shipment tracking (letter).
Name of shipping service provider: Post/DHL
Deliveries within Germany:
| Weight kg | postage |
| to 0.9 kg | €2.55 |
Name of the shipping method
Standard (DE) Book shipping
Liability up to €500, shipment tracking.
Name of shipping service provider: Hermes
Deliveries within Germany:
| Number of books | Postage |
| 1 to 4 pieces | €6.10 |
Name of the shipping method
International (EU)
Liability up to €500, shipment tracking.
Name of shipping service provider: Hermes
Deliveries outside Germany:
| Customer type | Minimum order value | Postage |
| Final customer | €0 | €13.90 |
| Therapist | €140 | €16.54 |
| Stockist | €90 | €28.442 |
For orientation, you see as a therapist and stockist the international postage in gross under trustful observance of the minimum order value in net.
2 For stockists outside Germany: From 250 € shipping costs gross €16.54.
Explanation
International (EU) by weight
Liability up to €500, shipment tracking.
Name of shipping service provider: Hermes
Deliveries outside Germany:
| Weight kg per content | Postage |
| 1 to 10 kg | €13.90 |
| Each 10 kg | €13.90 |
Name of the shipping method
International (EU) Poster shipping
Liability up to €500, shipment tracking.
Name of shipping service provider: Hermes
Deliveries outside Germany:
| Number of poster | Postage |
| 1 to 4 pieces | €24.50 |
Name of the shipping method
International (EU) Book shipping
Liability up to €500, shipment tracking.
Name of shipping service provider: Hermes
Deliveries outside Germany:
| Number of books | Postage |
| 1 to 4 pieces | €13.90 |
Name of the shipping method
Waiting for shipping costs (worldwide)
Liability up to €500, shipment tracking.
Maximum goods value €1,000 per shipment.
Name of shipping service provider: Post/DHL
Deliveries outside Germany:
| Weight kg per content | Postage |
| 1 to 10 kg | individual calculation in EUR |
| each 10 kg | individual calculation in EUR |
Name of the shipping method
Waiting for shipping costs (worldwide) Poster shipping
Liability up to €500, shipment tracking.
Maximum goods value €1,000 per shipment.
Name of shipping service provider: Post/DHL
Deliveries outside Germany:
| Number of posters | Postage |
| 1 to 4 pieces | individual calculation in EUR |
Name of the shipping method
Waiting for shipping costs (worldwide) Book shipping
Liability up to €500, shipment tracking.
Maximum goods value €1,000 per shipment.
Name of shipping service provider: Post/DHL
Deliveries outside Germany:
| Number of books | Postage |
| 1 to 4 pieces | individual calculation in EUR |
Delivery periods
- Unless otherwise stated in the respective offer, the goods will be delivered in Germany within 4 days, for deliveries outside Germany within 6 days after conclusion of the contract (in case of agreed advance payment after the date of your payment instruction). For deliveries abroad to islands, delivery takes place within 3 weeks. For deliveries abroad to the USA, delivery takes place within 14 days.
- Please note that there is no delivery on Sundays and public holidays.
- If you have ordered items with different delivery times, we will send the goods in one shipment, unless we have made different agreements with you. In this case, the delivery time is determined by the item with the longest delivery time that you have ordered.
Delivery restrictions
- The goods offered in the online shop are only valid as long as they are published on the website and are in stock.
- We do not deliver to post office boxes and post offices.
Our partner Hermes does not deliver to the following EU territories and overseas territories:
Denmark (Greenland, Faroe Islands), Finland (Åland), France (overseas territories), Ireland, Italy (Livigno, Vatican City, San Marino), Netherlands (overseas territories), Portugal (Azores, Madeira), Spain (Ceuta, El Hierro, Fuerteventura, Gran Canaria, La Gomera, Lanzarote, La Palma, Melilla, Tenerife), United Kingdom and Crown dependencies.
Further international restrictions
Freight forwarders work with local shipping service providers for international shipping. Some of these shipping service providers do not offer notification by email or telephone. In addition, the recipient's contact details must not appear on the shipping label.
This currently applies to the following countries for Hermes:
Bulgaria, Estonia, Italy, Croatia, Latvia, Lithuania, Poland, Slovakia, Slovenia, Czech Republic, Hungary
Payment
For deliveries within Germany you have the following payment options:
- Prepayment by bank transfer
- Payment by invoice
For deliveries abroad you have the following payment options:
- Prepayment by bank transfer
Terms of payment
Orders via our mail-order business can be paid by prepayment. New customers always order in advance. For domestic customers, this can confidently change to invoice. Foreign orders are always on prepayment by bank transfer.
The invoice amount is to be settled within 10 days when paying by invoice.
Our bank details are:
Bank Name: Sparkasse Hochrhein
Account Holder: Sabine Plewnia
IBAN: DE06684522900077036499
BIC: SKHRDE6WXXX
Some banks require an address, our address is:
Sabine Plewnia
Zechenwihlstraße 15
79730 Murg
Germany
Further details on payment
If the customer pays by invoice, the invoice will always contain a due date of 10 days. The customer shall pay the invoice amount after receipt of the goods and the invoice by bank transfer to our bank account.
Please note, we take the liberty of reminding you of your payment with a reminder email.
Additionally, please note that the QR code appears only once for security reasons.
We are happy to assist you with any questions regarding payment and shipping:
Monday to Friday, 9 a.m. to 5 p.m.
Phone: +49 7763 7043817
German and English
