Withdrawal policy & withdrawal form
Your rights of withdrawal at a glance
Implementation according to Directive (EU) 2019/2161 amending Directive 93/13/EEC and Directives 98/6/EC, 2005/29/EC and 2011/83/EU
from 28 May 2022
↳ § 355 BGB (German Civil Code)
↳ § 357 Abs. 5 - here German version BGB
↳ Omnibus Directive (EU) 2019/2161
↳ § 312c Para. 2 BGB (German Civil Code)
↳ § 312g Para. 2 No. 3 BGB (German Civil Code)
↳ 246a § 1 Paragraph 2 Sentence 2 BGB (German Civil Code)
↳ Annex 1 (to Article 246a § 1(2), second sentence) (in German)
Exclusion of the right of withdrawal
§ 312g Para. 2 No. 3 BGB (German Civil Code)
(2) Unless otherwise agreed by the parties, the right of withdrawal shall not exist for the following contracts:
3. contracts for the supply of sealed goods which are not suitable for return due to health protection or hygiene reasons, if such goods were unsealed after delivery,
Please note the following
Since 28.05.2022 you bear the costs of the return (according to § 357 - BGB).
In case you want to send us a fax, our fax number is: +49 7763 7043819
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We have lots of samples and lovingly packaged mini jars - simply order a sample to check the properties of the original product.
Withdrawal policy
Right of withdrawal
You have the right to withdraw from this contract within 14 days without giving any reason.
The withdrawal period will expire after 14 days from the day on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the goods.
To exercise the right of withdrawal, you must inform us (Sabine Plewnia, Zechenwihlstraße 15, 79730 Murg, info@plewnia-naturprodukte.de, phone: +49 7763 7043817) by means of a clear declaration (e.g. a letter sent by post, fax or e-mail) of your decision to withdraw from this contract. You can use the attached model withdrawal form for this purpose, which is, however, not mandatory.
To comply with the withdrawal period, it is sufficient that you send the notification of the exercise of the right of withdrawal before the expiry of the withdrawal period.
Effects of withdrawal
If you withdraw from this contract, we must repay you all payments that we have received from you, including the delivery costs (with the exception of the additional costs resulting from the fact that you have chosen a type of delivery other than the cheapest standard delivery offered by us), without delay and at the latest within fourteen days from the day on which we received the notification of your withdrawal from this contract. For this repayment, we will use the same means of payment that you used for the original transaction, unless expressly agreed otherwise with you; in no case will you be charged for this repayment. We may refuse repayment until we have received the goods back or until you have provided proof that you have returned the goods, whichever is the earlier.
You must return or hand over the goods to us without delay and in any case no later than fourteen days from the day on which you notify us of the cancellation of this contract. The deadline is met if you send the goods before the end of the period of fourteen days. You shall bear the direct costs of returning the goods. You will only have to pay for any loss in value of the goods if this loss in value is due to handling of the goods that is not necessary for checking the condition, properties and functioning of the goods.
(If you wish to withdraw from the contract, please complete and return this form.)
– To Sabine Plewnia, Zechenwihlstraße 15 , 79730 Murg, info@plewnia-naturprodukte.de
– I/we (*) hereby withdraw from the contract concluded by me/us (*) for the purchase of the following goods (*)/the provision of the following services (*)
– Ordered on (*)/received on (*)
– Name of the consumer(s)
– Address of the consumer(s)
– Signature of the consumer(s) (only in the case of notification on paper)
– Date
(*) Delete as applicable.
Exclusion of the right of withdrawal
The right of withdrawal does not apply to the following contracts: Contracts for the delivery of sealed goods which are not suitable for return for reasons of health protection or hygiene if their seal has been removed after delivery.